Resources and Tools

Free Resources

Throughout the ICTAA accreditation we will refer to 4 Key documents Asset Register, Service Register, Password Register and the Maintenance Register, these documents will contain critical information about your ICT ecosystem that will allow you confidently manage any IT issue or failure, if you don’t have these document within your business already you can download them below.

Why reinvent the wheel?  We have also put together a collection of common ICT policy templates for you to download and use as you please. We have also included some links to common IT management tools and services you might need.

Free Tools

  • MX ToolBox

    Use this tool to determine if your email server and MX details are configured correctly.

  • Spiceworks

    Free software for Network Inventory Collections, Network Summary Builder, Helpdesk Ticketing, plus more.

  • KeyPass Password Safe

    Here is a simple password safe you can download and keep on a USB drive in your ICTAA accreditation folder.

Policy Templates

  • Remote Work

    Download our free policy template.

  • Confidentiality NDA

    Download our free policy template.

  • Social Media

    Download our free policy template.

  • Company Data Usage

    Download our free policy template.

  • Mobile Device

    Download our free policy template.

  • Internet Usage

    Download our free policy template.

  • Email Usage

    Download our free policy template.

  • Website Cookies

    Download our free policy template.

  • Coming soon
  • Website Privacy Policy

    Download our free policy template.

  • Coming soon
  • Website Terms of Service

    Download our free policy template.

  • Coming soon
  • Third-party Cookies

    Download our free policy template.

  • Coming soon

    Document Registers

    • Asset Register

      Creating an asset register of your ICT equipment will help you keep track of your equipment, this can be especially important when there has been significant financial outlays on the equipment. Among other things, an asset register will also help you to plan for future upgrades of equipment and track which equipment is out of warranty. Your asset register will need to record: brand and models, serial numbers, purchase or finance dates, warranty details, the users and any software or hardware associated with the equipment.

       

       

       

    • Service (provider) Register

      Create a list if your service providers, these will include your IT company, ISP, Software vendors and any other third-party partners that help your business to run. Its a good idea to document these items now, when a disaster strikes you don’t want to be hunting around for this information, or worse you are locked out of your IT systems and can’t access this information, that’s why we recommend that you download our paper version of the service register and add it to your physical ICTAA accreditation folder for safe keeping.

       

    • Maintenance Register (DIY)

      Creating a register of regular ICT maintenance is going to help you identify issues early and ensures that nothing is being overlooked. With this register it is a good idea to record: date maintenance was performed, how often its performed, serial numbers of the device, what task needs to be performed and who performed it.

       

       

    • Password Register

      Create a list if your passwords needed for your various ICT systems, every piece of hardware will probably have a user/password to access config pages, when interaction with your telco will require a PIN or password to verify your identity, software that you use in your business like accounting software or even your website all require login details. Storing passwords in Excel documents on your network is not recommended, we recommend that you download our paper version of the password register and add it to your physical ICTAA accreditation folder for safe keeping. Alternately using a software password safe might work better for you, but be very careful when choosing a password safe. If you are unsure you can always contact ICTAA for some recommendations.