Monthly Archives - July 2013

What is RMM (Remote Monitoring and Management)?

RMM or Remote Monitoring and Management is a proactive approach taken by Managed Service Providers that keeps an eye on your computers and servers. Typically, an ICT Service Provider will use a system specifically designed to monitor your business 24 hours a day 7 days a week. If a problem arises or the signs of a potential problem arise, your provider will get alerted (email or SMS). They will then filter these alerts through a triage process according to severity. [...]

Email Disclaimer

Have you ever wondered why there are so many different email disclaimers? That fine grey print at the bottom of nearly every incoming email that hits your Inbox. You may already have one set by your IT department/provider. Here is a great site that has a variety of formats and uses for email disclaimers http://www.emaildisclaimers.com/Sample_disclaimers.htm Also, this is the one we use at ICTAA which you are free to reuse: This communication is intended only for use of the addressee and may [...]