Monthly Archives - July 2013

What is RMM?

RMM or Remote Monitoring and Management is a proactive approach taken by Managed Service Providers for keeping any eye on your computers and servers. Typically an ICT Service Provider will use a system specifically designed to monitor your business 24 hours a day 7 days a week. If a problem arises or the signs of a potential problem arise, your provider will get alerted (email or SMS). They will then filter these alerts through a triage process according to severity. These [...]


3 Views on Cloud Storage

Just thought I would comment on the use of Cloud Computing for storage. To provide a bit of background I work in 3 roles; as an onsite technician, a developer for medical databases and also as a provider of online backups. I’ve tried to give my comments each different point-of-view which may conflict and not be totally relevant to your business alone. In the first instance (onsite technician), internal/external hard drives are very cheap, hold alot of data and is [...]


Email Disclaimer

Have you ever wondered why there are so many different email disclaimers you see? That fine grey print at the bottom of nearly every incoming email that hits your Inbox. You may already have one set by your IT department/provider. Here is a great site that has a variety of formats and uses for email disclaimers Also, this is the one we use at ICTAA™ which you are free to use: This communication is intended only for use of the addressee [...]